43,008

  Happy Customer Testimonials

  (since 7/3/2008)
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09/24/2021

I was home (I live alone) and I started to feel dizzy and disoriented. Pushed my [Life Alert] pendant, waited for a support person to someone take me to the hospital. I live in a midrise condo and all information is with Life Alert. They worked with the EMTs to get into the building and use the code I have installed on my front door. The person from Life Alert stayed with me the entire time.



09/24/2021

I was coming out of the bathroom when I suddenly fell on the floor, I couldn’t get up so I pushed the alert button and called [Life Alert]. Ambulance came and I went to the hospital. I was very happy I had it to use. Thank you very much.



09/24/2021

My left arm and hand are paralyzed. I walk with a below-the-knee prosthetic. I lost my balance straightening a bathroom rug and fell backward into my bathtub at 2 am. I used Life Alert and my brother came to pull me out of there. Awesome product.



09/24/2021

I fell in the doorway with a hand full of groceries. I skinned my knee so I pushed the Life Alert button. The girl I was talking to told me to stay where I was, so when they came to get me up, they got all my groceries out of the car for me. I thank them very much. They were all so kind and nice. They were as nice as can be.



09/23/2021

Found my husband having a heart attack. For years, I tried to get him to wear an alert button. Finally, he had one on and he pushed it. If he did not push that button, he would be dead! I pushed mine, not knowing he had pushed his. The medic arrived, ready to act and did. My husband is still here with me. Everyone, old or if they have a medical condition, to save their lives needs one.



09/23/2021

In 2020, I used Life Alert a few times for vertigo attacks. This year, I used Life Alert for a COVID attack. All agents were very attentive, waited for the emergency personnel before transitioning responsibility to them. They were very effective notifying my emergency contacts. I have already recommended Life Alert to several friends.



09/23/2021

I had chest pains and thought it may be a heart attack. Life Alert was at my home within a very few minutes, approximately 5 minutes. They were very good to me and took me immediately to the hospital. Thank goodness it wasn’t my heart but they took excellent care of me.



09/23/2021

I knew when I fell, I had Life Alert. I just pushed the button and you were there with me. That was comforting to know. We live in the mountains and it takes up to 45 minutes for an ambulance. You stay with me the whole time and contact people to come before the ambulance gets here. You talk to me to make sure I am still conscious. That’s comforting also. I wouldn’t be without it.



09/22/2021

Mom hit her Life Alert button when she couldn’t stand from a seated position. None of us were out of bed yet to hear her call. She had a broken fibula. Appreciate that she had the option. The voice calling out to mom from your company is what woke me up to help.



09/22/2021

I would definitely recommend Life Alert. After falling a few times – called Life Alert and the emergency ambulance came along with 2-3 persons who were very, very good. People who live alone should definitely have Life Alert!



09/22/2021

I was having an awful time of trying to breathe. The medics were helpful of getting me to the ER and one person stayed with me until I was put into an ER room before being transported to a regular hospital room. There I was found to have fluid in my chest. I received medical help right away and I am glad that I have Life Alert. This is the second time of use.



09/22/2021

Husband fell in yard and couldn’t get up. Called Life Alert and 1st responders were here in good time, very courteous, with ambulance also. Don’t know what could have been done better. Very happy with the service.



09/21/2021

I was very pleased with my experience with Life Alert. When I slipped and fell they responded almost instantly when I pressed my call button. Since my injury was not life threatening, they contacted my daughter and stayed on the phone until she arrived and was able to assist me. By allowing my daughter to come and assist me, we did not need to tie up any paramedics that may have been needed on a 911 call. They even called back 20 minutes later to double check that things were alright. Thank you Life Alert.



09/21/2021

Having Life Alert gives me confidence that someone is always just a few minutes away. I live alone and have multiple health issues…. She was very comprehensive in the assessment. She stayed on the line on the line with me until the paramedics arrived. She then gave them a complete history of my problem and stayed on the line when I was taken to the hospital. She showed compassion, staying with me for reassurance. I am grateful for she was there for me!



09/21/2021

I fell on the floor and Life Alert contacted me as well as my family and what I appreciated was they stayed with me until help came and called me back later to see if I was alright. What an excellent job and professionalism she provided. An excellent experience I will never forget.



09/21/2021

I was ready to take my mom for a colonoscopy appt. and she told me she wasn’t feeling good. I notice her coloring was pale and she had cold sweats. I took her pressure and it was very low. She then asked to press her Life Alert. The response was very quick, the person on the other end kept talking to me to update her on mom’s condition. Ambulance was there in 5 minutes. We thank you for your service.



09/20/2021

[My wife] fell and broke her arm and I could not get her up even with her lift belt, so we pushed her Life Alert and the EMTs came and got her up. She didn’t know her arm was broken so we declined them taking her to the emergency room. She slept sore and in the morning she couldn’t move and couldn’t wake me because I’m deaf and my hearing aids were out. The Life Alert necklace hangs down her neck and she was able to push the button. You sent the EMTs and they woke me and took [her] to the emergency room. Worked great!



09/20/2021

[Client] had an episode of AFIB. He had his Life Alert pendant and was able to push it. If not for Life Alert, he may have been on the floor for days. We are so grateful for this service.



09/20/2021

I fell in the bathroom and hit the back of my head; cutting it and it was bleeding. [Life Alert] called Emergency personnel, stat, and they were here within minutes. I also have a lock box on my patio which is helpful and saves precious time!!



09/20/2021

I was preparing supper for my daughter and her husband. Getting a pot of water from the sink to the stove, I lost my balance and fell. Couldn’t get up. Called Life Alert and they came rather quickly. After a number of questions, they got me up and administered to my needs. Glad that I had Life Alert.



09/17/2021

Since September of 2019, I have had 3 emergencies and Life Alert was with me in record time! I have recommended Life Alert every chance I get, and will continue every chance I get too! I am now 91 years old and grateful and thankful for my continued good health, and for the excellent service received from Life Alert!!!



09/17/2021

I have used Life Alert many, many times and each time is very satisfying. I get a response right away and the responder stays with me until help arrives. They are very caring and professional. Later, they call back to see how we’re doing.



09/17/2021

Fallen in a bathroom late at night. Needed assistance getting up. I asked Life Alert not to contact my emergency contact, I was not hurt! I did not want my emergency person to be woken up for a non-urgent reason. I appreciated my request was honored.



09/17/2021

Having 1 ½ years of poor health and body pains, I was awakened at 2 am with severe back pains. I am alone at my house, due to fly at 7 am for my granddaughter’s bridal shower that morning. This was my first call to you, as a member, in all my years I have been a member of yours. Life Alert had my local assistance with me in 25 minutes hospital bound. Thank you. I really appreciated the young man of speaking to me every 3-4 minutes until assistance arrived.



09/16/2021

I cut my foot. I called Life Alert and in 10 minutes, EMTs were here. I just love Life Alert. In 2017, I had a car accident, called Life Alert. And he said “just relax, Ill stay with you the whole time”. He called towing, police, and my sister. I just asked him his name and he gave me a number. I called to commend him.



09/16/2021

My husband was having trouble getting his breath due to COPD and we did not know he also had pneumonia and that he had a light stroke as his voice was slurred. I called Life Alert and they were so helpful. I explained what was wrong and they called an ambulance for me and stayed on the phone with me until the ambulance arrived at our house. Thank you so much for everything!!



09/16/2021

I fell in my kitchen and it knocked the breath out of me. I had my neck Life Alert on and I pressed my monitor in the bedroom and they called my sons and rescue help. They were so nice and got me to the hospital. Thank God I didn’t break any bones. My Life Alert saved me because I was by myself.



09/16/2021

I suddenly couldn’t breathe and my chest felt heavy. It didn’t get better so I pressed your Life Alert button. A girl answered at once and after hearing my problem, she called an ambulance immediately and stayed with me on the line until a policeman came in fast and then the ambulance. They took me to the ER and said I had a heart attack. I was admitted to the hospital for 5 days. The woman at Life Alert notified my neighbors and they took care of everything. They were wonderful.



09/15/2021

My loved one stopped breathing and was sick because of a medication. Life Alert was most helpful and spoke with EMS person to give extra info. Once again, Life Alert was there when I needed it. Thank you Life Alert!



09/15/2021

When I got up to make breakfast, everything started spinning. I remember landing on the floor. I was able to push the Life Alert button, saying I was on the floor. All I remember was waking up in the hospital, they said it was vertigo, very scary. Thank you Life Alert for being there.



09/15/2021

I was choking on food and then I had been eating red Jell-O – so the Jell-O started coming out of my nose. My friend pushed the button of my Life Alert and he said I needed ambulatory help – he thought it was blood. So [Life Alert] sent medics and the fire department to come. Very happy about the quick response, even though I felt foolish. Thank you!



09/15/2021

[Patient] had fallen on the floor and could not get up. I called Life Alert, they came in minutes. After I called, they got him up and made sure he was ok before they left. There were very nice people both the one on the phone and the one that came to the house. Keep up the good work.



09/14/2021

I am a paraplegic and fell in out bathroom. Unable to get up, having hit my head on my shower chair, and my feet slid under my power chair. I was injured and unable to help myself from that fall. My Life Alert operator contacted the fire station and had three medics in my tight fitting bathroom to rescue me. THANK YOU ALL AT Life Alert!



09/14/2021

Several times my Life Alert has gone off because the small [pendant] goes into my clothing and loose skin. Your people are quick to alert me and always offer to come assist or come at once to help or take me to the emergency room. Luckily I needed no immediate care except for a few tests. But I do know your people are calm, fast to act and professional.



09/14/2021

I received a call from a Life Alert operator advising me my mother had fallen. She informed me paramedics had been dispatched and advised me of her condition based upon talking with the apartment manager of her complex where my mother lives. I received a second call advising me that she had been transported to the medical center. This allowed me to follow up there.



09/14/2021

I fell and was unable to get up without assistance and my wife was not able to re-position me on her own. Life Alert reps called the Fire Department for help and stayed on the line with us until they arrived. Your folks are competent, kind and reassuring. We are so glad that have your services. Many thanks for all your help.



09/13/2021

My mother (88 years old) lives alone, fell and broke her hip. She had her Life Alert necklace on and was able to press for assistance. Life Alert called me right away and then called back to advise she had been taken by ambulance to the hospital. I would highly recommend Life Alert for seniors living alone!



09/13/2021

We have called Life Alert 3 or 4 times and always had a very good experience. I appreciate they always respected our wishes not to sound sirens and flashing lights etc. since it’s not always an emergency.



09/13/2021

My mother fell and cut her head. It was a small cut, but as head wounds do, it bled a lot. She pressed her button and said she needed help. Paramedics were there when I arrived and she was calm. I’m sure Life Alert staff helped her to stay calm, since she knew help was on the way. We would not have known she fell until 7 hours later.



09/13/2021

Last time I called Life Alert, it was because my blood pressure was 225/104. The main thing I heard was a calming voice and he assured me that help was on the way. He told me he would stay with me until the paramedics arrived. Every time I call, it’s put out to me their concern and how much they care about me.



09/10/2021

My blood pressure dropped to dangerously low levels and I was about to faint. I was perspiring profusely and realized that time was of the essence at times like this so I pushed my Life Alert button. EMS arrived quickly, gave me oxygen and transported me to the hospital. Since EMS already had my medical history and doctor’s information, I was not asked the same info in the ER. The ambulance driver commented on Life Alert and how beneficial it was to them.



09/10/2021

I went to the bathroom during the night and when I came back to get into bed, I couldn’t lift my legs to get up on the mattress. We called Life Alert on my wrist bracelet and two men were here to lift me under the armpits to get me back into bed. They came within 15 minutes and were very nice.



09/10/2021

This was the second UTI within a month and both times I needed [Life Alert’s] service. Everybody was so professional. Having been a police officer for 32 years, I knew I was in good hands.



09/10/2021

My husband had a mild stroke… The [Life Alert] response was in my home in less than 10 minutes. The crew was very helpful. We are so happy to be part of [Life Alert], it makes us feel secure.



09/09/2021

All of a sudden, I had chest pains and with the signs I was having, I knew it was a heart attack. I realized it was easier to use Life Alert, just push a button, than call on the phone for help. They asked a couple of questions and to make sure they had my correct location. Also, they stayed with me and continued to assure me that help was on the way until it actually arrived. Then the EMS told them they were here and I was being examined. Thank you for not hanging up!



09/09/2021

Mother took a fall in her kitchen. She pressed the pendant she wears around her neck. Life Alert could not hear her. They called me (daughter) immediately. Paramedics and the fire department met me at her home. Mother was not hurt, but very shaky. They took her to the hospital for observation. Nothing broken. Was released the same day. Life Alert always responds immediately. Thank you.



09/09/2021

[Patient] had fallen going into the bathroom in the early hours of the morning. She did not have a phone close to her but had her Life Alert on her. She pressed it and they sent help in no time. Everyone was so kind and caring.



09/09/2021

Thanks to the people at Life Alert! I am 89 years old and have had Life Alert for ten years, but never used it. Thankfully, I kept it near me when I fell in the kitchen and thank you for being so prompt to get me help. I asked you to call my neighbors to open my garage door and unlock my door into the house. 911 came quickly and got me on my feet!



09/08/2021

My mom had a stroke, Life Alert called her neighbors and then me (who lives 3,000 miles away). Every person I spoke with during that night was fabulous! They were kind, helpful, followed through and seemed genuinely concerned for my mom.



09/08/2021

After my dizzy spell and the Life Alert call, I had a distinct feeling that help was alongside and was there until the ambulance had arrived and had coordinated helpful information with the Life Alert operator. I consider ALL of the Life Alert operators a measure of a 10. Thank you for what you do.



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