43,186

  Happy Customer Testimonials

  (since 7/3/2008)
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11/26/2021

My mom fell. She pressed her Life Alert button. Paramedics were there in a few minutes. She was turning blue. If she didn’t have Life Alert, she would have died that night… Life Alert was the best thing we did for her. And we are very thankful for the quick response when needed!



11/26/2021

It was late at night and I was still getting the house in order for company the next day. I dropped something and bent over, holding my walker with one hand and picking up what I had dropped and went on down. Once I fall down, I’m not able to get up. Since my car accident 3 years ago and my age (85) and I live alone, all I can say is Thank God for Life Alert and the 3 people from the fire station. Good job.



11/26/2021

My mom recently had a stroke and when I noticed what was happening the first thing I thought of was push her Life Alert button. They helped us through a very difficult time and gave all medical history and lost of meds to EMT when I was unable to think about.



11/26/2021

Thank you. My wife has dementia and falls often. Your Life Alert has saved her when I’m not in the house. Your service was quick response and made [my wife] at ease. It gave her peace of mind knowing she could call whenever needed. You’re a life saver. Again, thank you.



11/24/2021

My mother fell in her bedroom. She pushed Life Alert. They (your employee) stayed with mom until help arrived. Notified ALL family members we had listed and kept us up to date on all happenings. Great company to have for your loved ones!



11/24/2021

My husband fell and his arm was bleeding. He had hit his head which was bleeding. He felt clammy and cold. We called Life Alert by pressing his button. Life Alert staff stayed on the line with us while EMT/Ambulance transported him to the hospital. Staff was very supportive and helpful.



11/24/2021

I am very pleased with Life Alert. The response is very quick. I first got Life Alert in 2020 for my husband. Since he passed away I have not had to call them until a recent fall. I would recommend them to anyone.



11/24/2021

I accidentally leaned on my device and it sent an alarm! I was surprised when the police came since I had fallen asleep. It is a comfort to know there was a very quick response to my alert! Very pleased!



11/23/2021

Life Alert is the best!! Im NOT changing. Others are similar and call but I tell them I am very pleased with Life Alert and am NOT changing for ANY reason!... Most definitely you are the best!!!



11/23/2021

The operator stayed on the call the entire time with me until the rescue squad arrived. I live alone, but I did not feel alone thanks to Life Alert.



11/23/2021

My good friend was having pain and nausea – she was having a heart attack. I pushed the button on the Life Alert and someone came on right away. She asked what was wrong and called EMS and ambulance for my friend- she stayed on the line until the ambulance and EMS left for the hospital. She was very nice and concerned. I would and do recommend this to other people. I must say they are fabulous and made me feel better.



11/23/2021

My mom has mild dementia and has problems with her balance. She has had some falls and we have Life Alert to help her when needed, we are very grateful for this service. Sometimes she has needed lift assist from the local EMTs, and they evaluate her condition and have communicated with me about her condition. We also get a call from your service to let us know she fell and how her status is. This service is the best and well worth the money.



11/22/2021

I had surgery on my left shoulder to repair a complete tear of my rotary cuff. I have rheumatoid arthritis severe in all my joints. I also have the joy of having geriatric falls. I don’t remember the nice lady’s name that works for Life Alert but she calmed me down and stayed with me all the time which I am so grateful to know that she really cared about me. Thank you! Thank you! Thank you!



11/22/2021

Bleeding excessively from mouth due to dental work. Life Alert transported me to the hospital and gave me IV medication to stop vomiting. Polite, courteous, efficient responders with empathetic attitudes. Felt safe in their care. Thank you and God’s blessings!



11/22/2021

I fell in the bedroom. Life Alert got the ambulance here quickly and the driver and his assistant got me up. I was bruised and scratched but did not need to go to the hospital. Everything went smoothly and staff were kind and considerate.



11/22/2021

Life Alert was right away here, with ambulance and great and friendly men. I am glad that I have Life Alert, it gives me peace of mind knowing that even though I live alone, that if help is needed, it’s just a push of a button away. Thank you!



11/19/2021

My friend was over watching a baseball game with me. All of a sudden, he stiffened up and wasn’t responding to me. I pushed my button for Life Alert. I didn’t know if it would work for others but I was scared so I called for help… Told me help was on the way. You stayed with me until help came. My thanks to you and my friend is doing ok now. It’s nice to know my button can help others.



11/19/2021

Life Alert responded quickly, made connections with [EMS], who arrived within moments to medically attend to and apply first aid to wounded leg. Patiently waited until I was ready to be discharged. Got me home, settled me down and I’m much appreciative of the care and medical attention that was needed!!



11/19/2021

My mom was stuck on the toilet and couldn’t get up. We were on vacation and not able to get there to help her. So EMS came to help as well as my sister. Life Alert dispatch called me and kept me informed the whole time.



11/19/2021

I fell back on my left side in the kitchen. My left arm hit the side of the chair and arm was bleeding. I pressed my Life Alert and EMS were here very fast.



11/18/2021

I have serious balance problems at 88 years of age so I have a tendency to fall on my carpet, on the cement, in the garage and on my tile. Because I have no rotary cuffs, I can’t use my arms to hoist myself upright, but I don’t worry anymore since I called Life Alert



11/18/2021

Car pulled out in front of me and I hit the vehicle. A nurse came running and took my alert – she took over and told [Life Alert] what was going on until the police came. Thank you for contacting my family. I am sure glad I have Life Alert.



11/18/2021

I fell in the raised flower bed in front of my house. I fell face down and I turned over and sat up, but couldn’t get up. I called Life Alert and in about 10 minutes, I heard sirens and knew help was coming. I live close to my family, but I knew they were in the house! I am very thankful that I have Life Alert.



11/18/2021

Fell in our rock garden, hit my face on a very large rock and injured my left arm. Could not get up on my feet due to my injuries. Help came shortly due to [Life Alert’s] fast response. Thank you!!



11/17/2021

One time, I fell in a restaurant. [Life Alert] came within 12 to 15 minutes. Picked me up, made sure I was ok before leaving. Another time, I fell in the garage. Came 5 to 6 minutes. Bandage on, scrape on elbow. Nothing broken brought me into the house (daughter was here). Very helpful and kind. Would recommend. Also, if I accidently bump the alarm, they answer immediately. Very courteous.



11/17/2021

I am Type 2 Diabetic. I ate lunch at 2 pm. Told my husband (dementia), I would be up at 4 pm. Wanted to go to an Italian restaurant at 4:30 pm. He knew I was very tired, so he interpreted that since I was not awake by 4:30 pm, I didn’t want to go. When I opened my eyes, an EMS man and lady were by my bedside and husband and son (age 44) were at the bottom of my bed. What happened? He said “You went into diabetic shock. What time is it? 7:30 pm. Husband got hungry at 7:30 pm and could not wake me. Called son and he told him to push [the Life Alert] button. He did and an ambulance came right away. The Life Alert operator and EMS people saved my life. Blood sugar was 57. 5, hours with no food. I came around, ate and drank and my numbers came to normal range.



11/17/2021

I have pushed my Life Alert button more than once in my 89 years and help arrived quickly. Also, they notified my family quickly. I feel secure with my Life Alert button and always have it around my neck!



11/17/2021

Life Alert did everything quickly, politely, and efficiently. I thank them for telling the EMS for not breaking down my door and instead to use the combination lock. I fell twice in one week. At 5:30 in the morning, I got up and slipped and fell between 2 pieces of furniture. I hit the Life Alert button around my neck... I was pinned between a table and my dresser and couldn’t get up. They came to my house very quickly. Opened the combination lock, came in and lifted me up. I did not go in the ambulance because I thought it was just a stupid mistake. The second time that I fell (3 days later), I passed out, dropping cereal all over the kitchen. I landed in a sitting position. I felt too weak to get up so I went to the hospital and they found out it was COVID.



11/16/2021

I fell in my home and was unable to get up. Life Alert provided paramedics who were all able to get me to an ambulance and ER, where testing located a brain tumor which was removed in short order. Thankfully, I recovered from that experience and many falls later, the ambulance crews were very respectful and encouraging.



11/16/2021

My Life Alert customer service woman was very knowledgeable, patient, kind and loving. I cut my left thumb trying to open some cooking oil. She immediately called the paramedics, and she stayed on the phone with me until they arrived. She checked with me later on. Excellent service. Thank God for Life Alert, I am very happy.



11/16/2021

Life Alert notified my children of my two accidents and notified all necessary aide to come to my home to apply first aid and comfort – all were very professional in their field. God bless you one and all.



11/16/2021

I had a severe TIA. I couldn’t speak for almost 8 hours. My husband saw what was happening, because I panicked, and he pressed the button for Life Alert. Help arrived shortly and I was driven to the hospital, about 55 miles. Everyone I came into contact with was helpful and calmly caring. God bless you all and your loved ones.



11/15/2021

I have breathing problems and I must say that Life Alert has been presently wonderful. They have stayed right with me until EMTs arrive but even then, they make sure I’m ok. Thank you Life Alert!!!



11/15/2021

Late at night, my mom had fallen and couldn’t get up. She pushed her Life Alert button and immediately, your personnel answered and assured her. They stayed on the intercom with her until we could get there to help. We really appreciated that.



11/15/2021

I’ve called at least 3 times. The last time, I was helping my little dog in the chair and fell backwards. Didn’t hurt myself but I’m dead weight so I called [Life Alert] and the fire department was here in no time. It makes me feel secure to have Life Alert.



11/15/2021

My loved one passed out and up pushed her [Life Alert] button immediately. At first I wasn’t sure about how the process worked, so after this event we were able to call and thankfully we spoke with a wonderful representative.



11/12/2021

My emergency was sharp intermittent pain, centered below my breastbone for several hours. Most helpful was the Life Alert representative who stayed with me with verbal assurance while it was determined whether or not to summon EMT. I requested no sirens or flashing lights and he secured this for me and he stayed until I was delivered to the hospital. Thank you, Mr. Representative. No panic attack from me because of you.



11/12/2021

Fell down at 3 am between chair and curio cabinet. Notified Life Alert via button on chain. Immediate response by very courteous and helpful team. No injuries, Feel Life Alert is a wise investment for people who may require immediate assistance.



11/12/2021

I was using the commode, when I tried to stand (2:00 am), lost my balance (have poor balance) and fell to a sitting position. Bath floor is thickly carpeted. There was no pain or injury. Simply needed help to get on my feet and walker. [Life Alert] was prompt. 2 paramedics got me up. My daughter quickly arrived. Have fallen 3 more times, also prompt response!



11/12/2021

My mom slipped and fell backwards and hit her head in the bathroom. I first pressed Life Alert and was talking to someone immediately. He dispatched paramedics and stayed on the line until they arrived. Mom stayed in the hospital for 3 days.



11/11/2021

I thank you so much. I have Parkinson’s and so does my daughter. It was late in the P.M., I had given myself a pedicure. I sterilized my hands and attempted to open the door. The door jammed and I fell flat on my back. I sat up but couldn’t get up. I pushed the [Life Alert] button and I knew they could alert my son in law also. I am a nurse and worked until I was 78 years old. My thanks to you again.



11/11/2021

A smoke detector in the house went off. I hit the button on my pendant. The Life Alert dispatcher came on the line and I told her what happened. There was not any visible smoke or odor. She sent the fire department to check it out. She stayed on the line until the fire department got to my house. She was awesome!



11/11/2021

Life Alert was quick to get me help and was calling me to be sure everything was going right and I was ok at the ER where I was taken. I will use Life Alert again when needed.



11/11/2021

My mother fell in the bathroom. Life Alert operator responded to the call, got EMS dispatched, and contacted those on the emergency list. She stayed on the line until EMS arrived. The service is extremely helpful.



11/10/2021

It was 10:15 on a Monday morning, I was reading my bible and doing some writing and I blew my nose and it was numb, then it went down the whole right side to my toes. I remembered my [Life Alert] button and pushed it – the response was immediate - reassuring help is on the way and he stayed with me the whole time, about 10 minutes, until ambulance was here. It was comforting knowing I was not alone.



11/10/2021

As you can see from you records, I have been a “frequent flyer” with your company. On each and every trip, your crews have been fantastic. They are all truly caring, professional, and know their stuff. On one call in particular, if it hadn’t been for their expertise, I would have been dead.



11/10/2021

I had fallen. I tried to get up but couldn’t so I called Life Alert. I didn’t have to wait long, the girl at the base kept talking to me until the [EMTs] got here. They were very nice. I felt bad because I called them but they were very very nice.



11/10/2021

At night, I walked around the bed. There was a plastic bag, I slipped and fell. I pressed the button. The [Life Alert] operator told me an ambulance was on the way. She kept talking to me until they arrived. I was scared but oh was she friendly, she calmed me down. Thank you!!



11/09/2021

My mother had several instances of falling over a week-long incident. On the first fall, she was in her bathroom and my son was upstairs in a different part of the house. If she hadn’t had her Life Alert she could been there for hours without help.



11/09/2021

Last year I tripped in the kitchen and broke my right hip. My wife used the monitor of Life Alert and she was told that help was on its way. With surgery, my hip was mending nicely. Then this year I broke my left hip. Life Alert was there for us in both cases.



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